Nano Line Trading L.L.C

Shop

Privacy Policy

Welcome to Nano Line L.L.C – Your Premier Destination for Home and Kitchen Tools in the UAE

At Nano Line, we believe in transforming your living space into a haven of comfort and functionality. From sleek kitchen gadgets to ingenious home tools, we offer a curated selection of products designed to enhance your everyday life.

Explore Our Products

Discover a world of innovation and convenience with our diverse range of home and kitchen tools. Whether you’re a culinary enthusiast looking for the latest kitchen essentials or a homeowner seeking smart solutions for everyday tasks, Nano Line has you covered.

Browse through our categories to find:

  • Cutting-edge kitchen appliances
  • Space-saving storage solutions
  • Eco-friendly cleaning gadgets
  • Stylish home decor accents
  • And much more!

Shop with Confidence

At Nano Line, we prioritize your satisfaction and peace of mind. That’s why we offer:

  • Secure online payment options: Shop with confidence knowing that your transactions are encrypted and protected.
  • Flexible payment methods: Choose from online payment, bank transfers, or Cash on Delivery (COD) for your convenience.
  • Hassle-free returns: Not completely satisfied with your purchase? Our customer support team is here to assist you with easy returns and exchanges.

Connect with Us

Got a question or need assistance? Our dedicated customer support team is here to help. You can reach us via:

Visit Us

Experience Nano Line in person at our location in Dubai, United Arab Emirates. Check out our Contact Page for directions and opening hours: Contact Nano Line

Protecting Your Privacy

At Nano Line, we take your privacy seriously. We utilize cookies, conversion tracking, and remarketing services to enhance your browsing experience and provide personalized recommendations. Rest assured, we adhere to strict privacy policies and only collect necessary user information such as name, phone number, address, payment details, and passwords to ensure a seamless shopping experience.

Join Our Community

Stay updated on the latest product releases, promotions, and tips by subscribing to our newsletter. Be part of the Nano Line community and elevate your home and kitchen experience today!

Ready to elevate your home and kitchen experience? Start shopping now at Nano Line L.L.C

Return Policy

At Nano Line L.L.C, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your product, we offer a hassle-free return policy in compliance with UAE regulations.

Our Return Policy Includes:

  1. 30-Day Return Window: You have up to 30 days from the date of purchase to initiate a return for eligible items.
  2. Unopened and Unused Items: To qualify for a return, the item must be in its original condition, unopened, unused, and in its original packaging.
  3. Proof of Purchase: Please ensure to provide a valid proof of purchase, such as a receipt or order confirmation, when initiating a return.
  4. Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support team immediately for assistance. We will arrange for a replacement or refund as per your preference.
  5. Non-Returnable Items: Certain items, such as perishable goods, personalized items, and hygiene-related products, may not be eligible for return due to health and safety reasons.
  6. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed through the original payment method within a reasonable timeframe.
  7. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective or damaged item.

How to Initiate a Return:

To initiate a return, please follow these steps:

  1. Contact our customer support team via email at [email protected] or phone at +971 50 272 3483 to request a return authorization.
  2. Provide your order details, including the order number and the reason for the return.
  3. Our customer support team will guide you through the return process and provide instructions on returning the item(s).

Contact Us

If you have any further questions or concerns regarding our return policy, please do not hesitate to contact us. We are here to assist you and ensure your shopping experience with Nano Line L.L.C is seamless and satisfactory.

Note: This return policy is subject to change without prior notice. Please refer to our website or contact our customer support team for the most up-to-date information regarding returns and exchanges.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who do we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights do you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

WPML

WPML uses cookies to identify the visitor’s current language, the last visited language and the language of users who have logged in.

While you use the plugin, WPML will share data regarding the site through Installer. No data from the user itself will be shared.

We collect information about you during the checkout process at our store.

WPML Translation Management will send the email address and name of each manager and assigned translator as well as the content itself to the Advanced Translation Editor and to the translation services which are used.

WPML String Translation will send all strings to WPML’s Advanced Translation Editor and to the translation services that are used.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through Stripe. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe Privacy Policy for more details.

WooCommerce Multilingual & Multicurrency

WooCommerce Multilingual & Multicurrency will use cookies to understand the basket info when using languages in domains and to transfer data between the domains.

WooCommerce Multilingual & Multicurrency will also use cookies to identify the language and currency of each customer’s order as well as the currency of the reports created by WooCommerce. WooCommerce Multilingual extends these reports by adding the currency’s information.

YITH WooCommerce Wishlist

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve added to the wishlist: we’ll use this to show you and other users your favourite products, and to create targeted email campaigns.
  • Wishlists you’ve created: we’ll keep track of the wishlists you create, and make them visible to the store staff

We’ll also use cookies to keep track of wishlist contents while you’re browsing our site.

Who on our team has access

Members of our team have access to the information you provide us with. For example, both Administrators and Shop Managers can access:

  • Wishlist details, such as products added, date of addition, name and privacy settings of your wishlists

Our team members have access to this information to offer you better deals for the products you love.

Google Listings & Ads

By using this extension, you may be storing personal data or sharing data with an external service. Learn more about what data is collected by Google and what you may want to include in your privacy policy.

Google Analytics for WooCommerce

By using this extension, you may be storing personal data or sharing data with an external service. Learn more about what data is collected by Google and what you may want to include in your privacy policy.

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

Vimeo

Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our plugin or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored.

If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account.

For more information on how to handle user data, please refer to the Vimeo Privacy Policy at https://vimeo.com/privacy.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose, your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.